FAQ

Account


It's very easy. Click the "Register" button on any page of the website and fill out all required fields in the form that appears. After filling it out, accept the rules of the casino to complete the registration. After that, a letter of confirmation will be sent to the specified e-mail. All you need to do to confirm registration is follow the link in that letter.

To recover your password, you need to open the authorization form and click "I forgot my password." Next, you need to enter your e-mail and click "Reset password." Then proceed according to the instructions that will be sent to your e-mail.

You will have to go through the identification procedure. The procedure is not regulated and is unique for each client. In any case, we will do our best to help you. Try to remember your login.

Only one account per person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).
You can get banned for the creation of additional accounts and the funds on the account can be confiscated.


Financial issues

Yes, you can. Any currency supported by our casino is available to you. To do this, select one of the currencies you want to deposit in your account. Note that you can only order the payment in the currency of a certain wallet.

The casino supports payments in EUR/USD/RUB/BTC.

It usually occurs within an hour after processing your request for withdrawal. The speed of payment depends on the method you have requested to withdraw funds. In most cases, the transfer of funds is instant, payments to credit cards are processed by the bank within 1-3 banking days.

The current limits can be found on the page Payments.

Fee of 0.2% is available only in Cubits payment system that works with Bitcoins. In all other cases, there are no fees for the gambler.

We can request confirmation of the gambler identity at any time.

After receiving all the necessary files, proof of identity does not take much time, as a rule.


Bonuses

The detailed terms of obtaining bonuses can be found on the page Bonus Policy.

Wagering takes place in the course of gambling in the games allowed by the terms of the bonus. In wagering, your bets add together until the value of that amount has reached the desired value. It is usually a bonus amount multiplied by the amount of wager.
Example: if the bonus amounted to 100 euros, and the wager is 40, then you will need to make bets for: 100 euros × 40 = 4,000 euros to complete wagering.

Please read the bonus terms. Perhaps, you are trying to wager it with a violation of the terms. For example, you wager it at a bet in excess of the permissible or play a game that does not participate in wagering. If you did not find any error on your part, please contact the customer support service. We will help you.

Yes, of course, we are always very attentive to our gamblers.


Playing in a casino

Try reloading the page. Do not be afraid of data loss. The game will continue from the same point at which it was interrupted. If that does not work and it freezes again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If that does not help either, clean your browser's cache. If none of the above helps, please contact the support service.

Yes, it is. We understand that the safety of personal data is one of the most important rules of any self-respecting casino, and we guarantee to ensure maximum protection of your data for our part. You can find the full text of the Privacy Policy here.


Voluntary suspension

You can set a temporary or complete suspension of the account by contacting us via e-mail manager@goldenstar-casino.com. Note that this measure is irreversible.

You can always contact the online chat or e-mail of the customer support service. We will review your question as quickly as possible and try to give an exhaustive answer.